CyHRMA Annual Conference | 03 October 2019
Nicosia, Filoxenia Conference Centre
Be part of the largest and best HR Event in Cyprus!
The Cyprus Human Resources Management Association (CyHRMA) organized yet another successful Annual Conference this year! The 2019 Conference took place on 3rd October at the Filoxenia Conference Centre, Nicosia with over 250 delegates, indicating its increasing popularity amongst HR professionals and establishing this annual event as the cornerstone of the Association.
Starting with welcoming speeches delivered by the President of the Board of Directors, Mr. Panayiotis Thrasyvoulou, Mr. Christos Malikkides, representing the Minister of Labour, Welfare and Social Insurance, and Mr. George Petrou, the President of the Employers and Industrialists’ Federation, the significance of this event and the Association’s work in general were acknowledged.
A special award was nominated to an extremely dedicated and valuable member of the Association, Mr Costas Papakyriacou. Mr Papakyriacou served the Association for a number of years as Board Secretary and President and has been tirelessly volunteering his personal time for many-many years, offering his knowledge and expertise in numerous Association committees.
The conference showcased the most current, innovative and thought-provoking HR trends. As what has now become customary with the Association’s Annual Conferences, an elite group of global speakers was carefully selected to share insights and ideas with the participants on the future role the HR function has to play. The three (3) subject matter experts delivering keynote presentations were:
Peter Cheese, Chairman of CIPD and lecturer, presented the trends of the future of work and HR. It was a very compelling presentation that stirred a lot of interest from the audience.
Ben Whitter talked about the importance of Employee Experience and the role HR professionals to have to play in achieving this.
Stephanie Davies spoke about embracing an environment of happiness and humour at the workplace as key elements of successful organisations and teams.
The expert speakers charmed the audience with their fascinating topics and unique presenting angles.
The event included an interesting discussion amongst a panel of local HR professionals who talked about their organisations’ experiences and challenges in the current labour market.
It was admittedly an extremely valuable day which successfully brought some of the best minds under one platform providing the opportunity for debate, discussion and dissection of evolving trends, key issues and challenges.
The event provided a platform for challenging previous established thinking, gaining insights, inspiration and tools to bring best practices in human resources issues and the challenges HR professionals face in the complex, and ever-changing business environment.
We sincerely thank all Sponsors of the 2019 Conference. Their contribution was decisive in creating an unforgettable Conference. The event was sponsored by Deloitte as Gold Sponsor, CIIM as Silver Sponsors and Alpha Mega, AlterDomus, GRS Recruitment, Hellenic Bank and Leroy Merlin as Bronze Sponsors. Media Sponsors were: Η Σημερινή and EconomyToday and the Conference was supported by Audiovibe and Mbloo. Institutional supporters were OEB and the Minister of Labour, Welfare and Social Insurance.
Speech:The future of work and future of HR
by Peter Cheese
Peter will explore the major shifts and drivers shaping the future of work and organisations, and the opportunities and priorities for the HR profession. Putting people at the heart of business thinking has never been more important, from the challenges of engagement and wellbeing, to the recruitment and development of skills and capabilities, and the accelerating impact of technology on jobs and organisations. But HR needs to step up, to develop new skills, to understand the changing context and business priorities, to be more evidence based, and to adapt and innovate our practices and processes. Peter will share the CIPDs new models and frameworks for the future of the profession and a road map for development.
Peter Cheese is the chief executive of the CIPD, the professional body for more than 150,000 HR and people development professionals around the world. He writes and speaks widely on the development of HR, the future of work, and the key issues of leadership, culture and organisation, people and skills. Peter is a visiting Professor at the University of Lancaster, and sits on the Advisory Board of Bath University School of Management. He holds honorary doctorates from Bath University, Kingston University and Birmingham City University, and is a Fellow of the CIPD, AHRI (the Australian HR Institute) and the Academy of Social Sciences. He’s also a Companion of the Institute of Leadership and Management, the Chartered Management Institute, and the British Academy of Management. Prior to joining the CIPD in July 2012, he was Chairman of the Institute of Leadership and Management and a member of the Council of City&Guilds. Up until 2009 he had a long career at Accenture holding various leadership positions and culminating in a seven year spell as Global Managing Director for the firm’s human capital and organisation consulting practice.
Speech:Happiness and humour the key to successful organisation and teams
by Stephanie Davies
There is a large amount of literature on happiness and the importance it has on our lives and work. There have been various studies into the connection between happiness in the workplace and productivity and the general well-being of staff and teams. Everyone wants to be happy at work. So why are so many people unhappy? This is one of the great paradoxes of modern organisations. The enlightened ones realise that happy people are better, healthier and give more effort. So how do you make them happy? This is Stephanie’s area of expertise. She was developing techniques to create happy workplaces before anyone else and has develop Laughology into the UK’s leading learning and development company with expertise in the science of happiness for organisations. In this keynote she will reveal how organisations can create cultures where there is sustainable happiness which builds resilience, wellbeing, engagement and productivity. She also adds in a special ingredient, humour and talks about how this is a powerful tool for brining teams together.
In this keynote you will learn:
– The science of happiness for increasing productivity
– How to create sustainable happiness, using the five drivers of happiness
– The importance of humour as a tool for thinking differently and engaging teams
Stephanie Davies: Over the past two decades Stephanie has gained an unsurpassed reputation for designing and delivering interventions for top-performing teams in various settings and is recognised as one of the UK’s leading voices in happiness and engagement in organisations. Company founder and CEO, Stephanie has developed Laughology into the nations most talked about training and development provider. She has worked on innovative projects and events in the private and public sector. Her wide sector knowledge and consulting experience on all levels means she’s in high demand. Stephanie’s creative and rounded approach to engagement, creating the right culture, happiness at work, continued development, culture change and customer loyalty drives success not only with the organisations she works with but at Laughology too. Stephanie’s unique combination as an award winning stand-up comedian and her expertise and knowledge in psychology and business makes her one of the most sought-after speakers on the business and after-dinner circuit.
by Ben Whitter
In his keynote speech, Ben will reveal the key elements of employee experience and discuss the advanced capabilities that are required for the modern human-centred HR leader and team. Building a high impact EX strategy and positive employee experience is challenging work. Drawing on extensive research, Ben will share practical insights to introduce key concepts of EX while immersing colleagues in their new roles as ‘Experience Architects’. The results of EX? Better outcomes for people, companies, and communities, Ben will show you how to get ahead in this trail-blazing and holistic discipline.
Ben Whitter is the Founder and Chief Experience Officer of the World Employee Experience Institute (WEEI). Known globally as Mr Employee Experience, he is one of the leading figures in EX and has pioneered and popularized the concept worldwide, reaching 16 million people through his writing, keynotes, strategic advisory services, workshops and coaching. His work inspired the first EX conferences and has been featured in publications including Forbes, the Financial Times, The Economist, HR Grapevine and HRD magazine.
Ben is the best-selling author of Employee Experience. His book was published in 2019 by Kogan Page, and debuted as the #1 new HR book in the USA; it features the Holistic Employee Experience (HEX) model, which is based on his original global research. Through his role with WEEI, Ben and his team support the development and growth of Certified Holistic Employee Experience (HEX) Practitioners worldwide. The programme is fully focused on building the knowledge, skills, and advanced capabilities that are urgently required for the modern human-centred professional & leader.
Presentation & Discussion: Success Stories
by George Pantelides – Coordinator
George A. Pantelides leads Deloitte’s Consulting Services in Cyprus. He is also a member of the Deloitte Global Human Capital Extended Leadership Team. George brings deep experience, of over 15 years, in consulting, leading engagements for both international and local companies. He is highly acknowledged for being a pioneer in developing and promoting best practices and possesses extensive experience in the provision of advisory services in the areas of Strategy & Operations, Human Resources and Technology. Specifically, his areas of specialisation include Corporate & Business Unit Strategy, Mergers and Acquisitions, Organisation Design, Organization & HR Transformation, Strategic Change, Workforce Planning & Analytics, Performance Management, Leadership Development, Compensation & Benefits, Culture, Talent Strategies, Executive Recruitment Services as well as the facilitation of HR and business related learning programs and workshops. His roster includes companies operating in the public and private sectors and in a variety of industries, including Financial Services, Hospitality, Consumer & Industrial Products, Insurance, Investment Management, Life Sciences & Health Care, Public Health & Social Services, Energy & Resources, Travel, Law Firms, Education, Shipping & Ports, Retail, Wholesale & Distribution, Transportation, Automotive, Technology, Media & Tele-communication, Real Estate, Civil Government, etc. Additionally, George is an Investors in People Specialist Advisor and has supported a number of organizations in achieving the Investors in People. George is also acting as coach to a number of CEOs and Executives. George holds a BSc in Hospitality Management from the University of Manchester, an MBA from the University of Liverpool and an Executive Diploma on Leadership from Harvard University.
Presentation & Discussion: Success Stories
by George Christodoulides
George Christodoulides will talk about the Integration journey between Hellenic Bank and ex-Cyprus Cooperative Bank, the culture transformation and the new approach that the Bank is adopting in regards to career development and talent management.
George Christodoulides was born in 1968. Graduated from B’ Lyceum in Paphos and studied Business Administration (B.Sc.) at the American College of Greece and then Banking Management (MBA) at the University of Exeter in the United Kingdom. He began his career in 1993 at the Bank of Cyprus, worked for the Bank of Cyprus in Greece as HR Manager (1998-2005), for the Bank of Cyprus Group (Cyprus, Greece, UK, Russia, Ukraine, Romania and Australia) as a Senior HR Manager (2005-2009) and as a General Manager of HR in 2009-2013, where main responsibilities included culture alignment across the Group and implementation of trademarked Group HR practices adjusted to every country’s realities. He then proceeded to work as Group HR Manager of Lanitis Group of Companies, where emphasis was given on the Delayering of the Group’s Structure, the development of the Group’s Corporate Culture and the formulation of a Family Succession Planning Program. In 2015-2017, he worked as a Managing Director of the Human Cell Consulting Department of Baker Tilly, providing Human Resources Consulting services to companies from different industries, such as the biggest Cypriot Banking Institutions, insurance companies, retail companies, etc. On 5th December 2017, he joined Hellenic Bank’s Executive Team as General Manager, Human Resources.
Presentation & Discussion: Success Stories
by Marios Antoniou
Marios Antoniou, to present the ‘Alfa Mega Academy’ which is a new approach in regards to people’s development and career advancement within the organisation, that is also related to reward and talent management.
Marios Antoniou was born in Nicosia, Cyprus. He obtained a Bachelor degree in Business Administration, majoring in Management, from the City University of New York and went on to obtain a Masters Degree in Human Resource Management from Middlesex University, London, specializing in Employment Law. Mr. Antoniou begun his career in Human Resources in 1999 becoming an HR Manager at PHC, Cyprus. In 2001 he became an HR Manager at C.A. Papaellinas Emporiki Ltd (AlphaMega Hypermarkets) and holds the same title to this day. In 2007 he was appointed by the Supreme Court as a Magistrate Judge in the Industrial Dispute Tribunal of Cyprus, and in 2013 he became the General Secretary of the Pancyprian Retail Association. Through his 19-year work experience in retail at AlphaMega Hypermarkets he was able to witness the Company’s vast and sudden expansion in 2013, an opportunity which allowed him to seek for and apply alternative and innovate methods of personnel recruitment, training and development, as well as more efficient ways in which HR operational matters can be handled.
Presentation & Discussion: Success Stories
by Andreas Loizou
Andreas Loizou will talk about the practices and approaches adopted throughout his long career at Four Seasons Hotel, which have significantly contributed in creating and sustaining a unique human-centric culture which is defined by continuous improvement, focus on quality and unprecedented employee experience.
Andreas Loizou Joined Four Seasons Hotel – Limassol in the preopening stage (1992) as Human Resources Manager and later assumed the responsibilities of Human Resources and Quality Director. He is currently the Group Human Resources Director of Muskita Hotels (Four Seasons and Amathus Beach Hotel). He holds a bachelor’s degree in Hotel Management from Surrey University and a master’s degree in European Management and Employment Law.
Presentation & Discussion: Success Stories
by Nikoletta Tyllirou
Nikoletta will focus on the recruitment strategies and employer branding tactics that use for Amdocs graduate recruitment. Amdocs is running graduate schemes every year for the last 2 years. Due to the success of the programmes the needs have been increased and Amdocs has expanded the efforts in university recruitment as well as Greece.
Nikoletta Tillyrou is a Talent Acquisition Partner at Amdocs Cyprus, where she is responsible for the recruitment efforts in the Amdocs Cyprus expansion project. She graduated from University of Surrey with Bachelors degree in Business Management, in 2012. She also pursued her Masters degree in International Management due to her passion on finding out how global markets and multinational organisations operate in a challenging system. After graduation, she lived in the UK for four years where she worked extensively in the graduate recruitment and employer branding with numerous companies. She is now working with Amdocs Cyprus over the last two and a half years, always striving to adopt new innovative concepts for recruitment, and leverage the company’s image as an employer of choice.
Deloitte is among the nation’s leading professional services firms in Cyprus with more than 680 professionals. Its services include audit & assurance, tax & legal, consulting, financial advisory, wealth advisory and a complete range of services to international business focusing on accounting and payroll, tax compliance and the formation and administration of companies, partnerships and trusts. As part of the Deloitte global network, with approximately 286,000 people in over 150 countries, it has the advantage of a global sharing of knowledge with a local adaptation and personal approach, built on the solid foundations of over 60 years of successful operation on the island. For more information, please visit our website at www.deloitte.com/cy.
CIIM – Cyprus International Institute of Management is a non-profit international business school established in 1990 by a group of business leaders and a team of prominent academics representing some of the world’s top business schools. Our aim has been to draw on the best professors, in post-graduate management education irrespective of location and make their talent and experience available in Cyprus. To accomplish its mission, CIIM has pioneered the modular educational model. This gives our programmes exceptional flexibility, enabling working students to focus on a specific subject within a short yet intensive time period. Academic programmes offered: MBA, MSc Human Resource Management & Organisational Behaviour, MSc Business Management, MSc Financial Services, MSc Business Intelligence & Data Analytics, MSc Εκπαίδευση, Ηγεσία & Διοίκηση. The CIIM Executive Education Centre, the arm of the Business School, has developed a wide range of programmes and solutions to meet the developmental needs of all staff, from operational level to chief executive. CIIM, also operates the ENTICE centre – Entrepreneurship and Innovation Centre, that launched at the end of 2013, specialising in consulting services, education and mentoring for the creation of innovative new ventures (start-ups) and in the improvement of the competitiveness of existing innovative enterprises.
LEROY MERLIN is recognized as the specialist in the field of renovation and Home improvement, with a huge network of stores in 12 countries worldwide.It is a member of the French group ADEO with 100,000 associates and 1,200 stores in 12 countries, which is Europe’s number one and the third largest in the Home Improvement market worldwide. In 2011 it opened its first store in Cyprusin Nicosia, providing over 40,000 different products to the Cypriot consumer to improve their home. Leroy Merlin’s mission is to inspire and support every person, in the realization of their dream home. By providing a wide range of products ,from kitchen to bathroom, plumbing to construction, even lighting and garden, Leroy Merlin can offer all customers the solution that they need to construct, renovate or generally improve their home. The combination of local and international suppliers gives Leroy Merlin the chance to provide products at the most competitive prices in the market. The customer is at the center of Leroy Merlin’s focus, making sure that home improvement is as easy as it can be, by providing them with a range of service such as installation , telephone order and professional advice.
Alter Domus is a fully integrated fund and corporate services provider dedicated to international private equity and infrastructure houses, real estate firms, private debt managers, multinationals, capital markets issuers and private clients.
Collaboration is one of our core values and our trademark, whether we support our business, serve our clients or simply interact with each other. Clients have ongoing challenges, demands, and requests. We can only satisfy them when we can rely on each other.
Our determination to become a world leader by fully integrating the offices we open and the companies we acquire, makes us a unique place to work, and gives us unparalleled opportunities to grow in a truly international environment.
AlphaMega is one of the largest and most well – known hypermarket chains in Cyprus. Its story began in 1997 when the Charalambides Hypermarket in Engomis, Nicosia, was sold to Mr Andreas Papaellinas, the owner of C.A. Papaellinas Emporiki Ltd. This hypermarket became known as a store offering the finest and most varied selection of local and imported goods to its customers. In 2002, the hypermarket was renamed to ‘AlphaMega’, and the company expanded with the opening of its Acropolis store. Between 2004 and 2011, the chain operates four more state of the art facilities in Larnaka, Limassol, Nicosia and Paphos. The Company’s most significant and rapid expansion took place in 2013, where four more AlphaMega Hypermarkets operated in Scarinou, Kolossi, Kapsalos (both located in Limassol) and Larnaca. The Limassol-Marina convenience store opened its doors in August 2014, marking the 11th opening of an AlphaMega store. From 2016 to 2019, a new style of warm, modern and compact yet fully equipped hypermarket spaces open their doors to the AlphaMega customers; these stores can be found in Nicosia (Latsia and Lakatameia), Larnaca (Kiti) and in a multi-space at Polemidia, Limassol, where other well-known stores operate in the same mall as AlphaMega, offering a wide range of product and service selection to the people of Limassol. Keeping customer service and convenience as a priority and striving to always innovate, in 2018 the AlphaMega Hypermarkets are the first to introduce self check-out tills in Cyprus. In 2019, the Company’s total personnel number amounts to 1700, including its Head Office and Warehouse Facilities personnel, rendering the Hypermarkets as one of the largest employers on the country. At AlphaMega Hypermarkets, customer satisfaction is our number one goal. Our team works efficiently and collaboratively to make sure that everything, from product quality and variety to quality of service, lives up to our clients expectations. We take pride not only in offering the best to our customers, but also in offering the best to our personnel. To us, our front-line people are a large and vital part of the puzzle that makes our Hypermarkets the store of choice for our clients.
In this highly competitive market where finding and retaining top talent can be incredibly challenging, it has never been more critical to engage the services of a trusted Recruitment Specialist. With over a decade of presence and experience in the Cyprus job market, and working to the highest levels of confidentiality and ethical business practice, GRS is the largest Recruitment Agency in Cyprus with the most Consultants and the largest recruitment database, providing an un-paralleled service in Recruitment, Payroll, HR and Outplacement solutions.
Hellenic Bank is the biggest retail bank and one of the leading financial institutions in Cyprus. It provides households and SMEs a full spectrum of competitive banking products and services. Furthermore, Hellenic Bank is at the forefront of financing the growth and transformation of the island’s most important industries and businesses. The Bank’s success is based on the customer centric, personal approach, the wide range of competitive products and services it offers and the use of advanced technology, information and control systems.